Major airline tightens window for passengers to seek compensation after baggage delays

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Delta Air Lines is making a key change to its baggage guarantee program, shortening the window that travelers have to file a claim if their checked bags are delayed.

The airline confirmedthat passengers will now have just two hours after their flight arrives at the gate to request compensation.

Previously, travelers had up to three days to submit a claim.

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com/category/travel/general" target="_blank" rel="noopener">domestic flightsare still eligible for compensation.

“SkyMiles Members whose checked bags do not arrive at the carousel within 20 minutes of any domestic flight are eligible to receive 2,500 miles when they file a claim with Delta,” the airline said.

Delta Air Lines Airbus A350 widebody aircraft taxiing on a runway at an airport, with blue engines and red-and-blue tail livery visible against a clear sky.

Delta Air Lines is cutting the claim window for delayed bags to two hours after arrival, though the guarantee program remains in place.(iStock)

“To streamline the process, Delta asks customers to submit those claims utilizing the quick and easy process on delta.com/bag-guarantee no later than two hours after their flight arrives at the gate.”

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The baggage guarantee applies only to domestic flights.

It offers 2,500 SkyMiles to eligible travelers whoseluggage is delayed, Delta said.

Some users questioned whether the move was designed to reduce payouts.

The change significantly shortens the timeframe for filing claims — meaning passengers must act quickly after arriving at their destination.

Travelers walking through Dulles airport terminal with suitcases.

The update gives travelers far less time to report issues, so they may need to move fast once they land.(iStock)

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If checked bags are not delivered within 20 minutes of arrival, customers can receive either a $25 discount code for a future flight or 2,500 bonus points, the airline says.

Unlike Delta, Alaska requires passengers tospeak with an agentat the airport to file a claim — plus, requests must be made within two hours of arrival, according to the airline.

discussion among travelerson social media.

People waiting for luggage at baggage claim for a Delta flight.

SkyMiles members flying with Delta may receive 2,500 miles if their checked bags take longer than 20 minutes to arrive on domestic flights, provided passengers submit a claim in time.(iStock)

Users said the shorter deadline could make it harder for travelers to take advantage of the policy.

“So to summarize, they are late, so now we have to speed up our time to submit?” one commenter wrote.

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Other users questioned whether the move was designed to reduce payouts.

“Pathetic attempt to not pay out claims at the same rate anymore,” one person wrote.

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Other people had no issues.

They said they routinely file claims while waiting at baggage claim and have not had any problems with the process.

 

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