Angry cruise passengers say frustrating issue should have been disclosed before booking

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A major cruise company is under fire from guests and travelers after reportedlyshutting down key attractionsand not alerting guests before their voyages.

Frustrated passengers onboard Royal Caribbean’s Star of the Seas and Icon of the Seas have been taking to social media to complain that they were not notified that several water slides are closed.

The ships, which debuted in the last two years, are famous for their massivewater parks.Located in the Thrill Island neighborhoods, the Category 6 water park areas are 17,010 square feet each.Both ships feature six slides.

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Passengers on different sailings claim that up to four water slides have been closed for months.

Frustrated passengers onboard Star of the Seas say a number of water slides have been closed.(Patrick Connolly/Orlando Sentinel/Tribune News Service)

In August 2025, a guest aboard a Royal Caribbean Icon of the Seas ship captured video of frightened passengers as water poured from a damaged section of the ship�

At the time, thecruise linesaid one passenger was injured in the incident.

acrylic glass broke offa water slide as the guest passed through the slide.The guest is being treated for his injuries,�

Recent passengers reported that Icon of the Seas has had water slide closures.(Mike Stocker/South Florida Sun Sentinel)

“The water slide is closed for the remainder of the sailing pending an investigation,” the company statement continued.

The current slide closures are unrelated to the August 2025 incident, but repeated issues in the last eight months have becomea topic of discussionamong Royal Caribbean loyalists.

Guests on multiple sailings say several slides were out of service simultaneously, sometimes for days — limiting access to the ship’s highly advertised water park.

“They advertise the slides on these ships.”

Several people flocked to Reddit this week to voice their frustrations.

“Last week on Icon every slide but one was closed by Thursday.Two slides never opened at all,” one commenter said.

Icon of the Seas reportedly cost almost $2 billion to build, and the water slides (pictured here) are a main attraction.(Joe Raedle)

Another Reddit user said, “The two race slides in the tower with the gravity drop were closed.The green tube slide and the yellow short one were closed as well.So basically we waited an hour and a half to ride two slides.”

A third chimed in, “This is something that should be disclosed prior to sailing.”

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On the Royal Caribbean Blog, one passenger disagreed — citingsafety concerns.

“The kids might be bummed that the water slides were closed, but better than the kids getting injured,” the reader commented.